The Enquiry Management System is designed to provide specialised and individualised follow-up to enquiries generated by all online activities. All student and parent interactions through the Enquiry Management System are tracked, stored and utilised at key points in the recruitment process.

The Enquiry Management System offers specific benefits to the institution by providing:

• Centralised Management that creates a streamlined system with one single point of contact for all student interest throughout the country.
• Consistency of Message through personalised & prompt follow-up to all enquiries in local language, ensuring that there is one consistent and effective voice of the institution.
• Maximised Retention to close the gap between online interest and on-the-ground counselling,
• Expert Framework for proper responses to all student enquiries, as a service from one of the leaders in China’s education industry.
• Data Collection that provides understanding of the institution’s specific market – an invaluable tool for those looking towards a future of recruiting in China.

As proper handling of enquiries, questions and concerns is so essential, EduGlobal takes great measure to ensure that our Enquiry Management System meets the highest expectations by adhering to our 6 Pillars of Service Standards: